Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist! We're urgently seeking passionate individuals to deliver exceptional support during our peak evening hours. This flexible position offers competitive pay, comprehensive training, and a vibrant work environment. Perfect for students, parents, or anyone seeking evening flexibility. Apply today and become part of Miami's premier customer service team!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process transactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics including response times and resolution rates
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM systems
- Ability to work flexible evening shifts (4:00 PM - 12:00 AM)
- Problem-solving mindset and conflict resolution abilities
- Reliable transportation to downtown Miami location