Job Description
Join our dynamic team at Detroit Community Services and make a meaningful impact in your community! We're urgently seeking motivated Evening Part-Time Customer Representatives to deliver exceptional service during our peak evening hours. This flexible role offers competitive pay and the opportunity to develop valuable skills while supporting essential community programs. No weekends required – perfect for students, parents, or anyone seeking a rewarding evening schedule. Apply today and start making a difference tomorrow!
Responsibilities
- Provide exceptional customer service via phone, email, and in-person during evening hours (4 PM - 10 PM)
- Handle inquiries and resolve issues efficiently using our CRM system
- Process registrations and enrollments for community programs
- Collaborate with day team to ensure seamless service continuity
- Maintain accurate records of interactions and transactions
- Contribute to process improvement initiatives
- Support community outreach events as scheduled
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with basic computer applications
- Ability to work independently and as part of a team
- Flexible availability for evening shifts (4 PM - 10 PM)
- Valid driver's license and reliable transportation
- Passion for community service and helping others