Job Description
Join our dynamic team at Nashville Connect Services and make an immediate impact! We're urgently hiring passionate Evening Part-Time Customer Service Specialists to deliver exceptional experiences for our growing client base. This flexible role offers competitive pay, comprehensive training, and the opportunity to build your career in a supportive environment. Perfect for students, parents, or anyone seeking evening hours with work-life balance. Start earning as soon as next week!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, order discrepancies, and service complaints efficiently
- Update customer records in CRM systems with accurate information
- Collaborate with support teams to escalate complex issues when needed
- Maintain detailed documentation of all customer interactions
- Meet daily performance metrics for response time and resolution rates
Qualifications
- High school diploma or equivalent (college students welcome)
- 6+ months customer service experience preferred
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced environments
- Proficiency with basic computer systems and CRM software
- Reliable transportation and punctual attendance
- Positive attitude and problem-solving mindset