Job Description
Join our dynamic team at Memphis Connect Solutions as an Evening Part-Time Customer Specialist! We're urgently seeking passionate individuals to deliver exceptional customer experiences during our peak evening hours. This flexible role offers competitive pay, growth opportunities, and a supportive work environment perfect for students, parents, or anyone seeking evening work. Enjoy free parking, employee discounts, and a schedule that works with your life!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, technical, and service issues using our proprietary CRM system
- Process orders, returns, and account modifications with accuracy
- Collaborate with day-shift teams to ensure seamless service continuity
- Document all interactions in our customer database for quality assurance
- Identify and escalate complex issues to senior specialists
- Contribute to team goals by meeting daily performance metrics
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or call center experience
- Strong typing skills (35+ WPM) and proficiency with Microsoft Office Suite
- Exceptional verbal communication and active listening abilities
- Ability to work independently while collaborating in a team environment
- Reliable transportation and evening availability (4 PM - 10 PM, Mon-Fri)
- Positive attitude and problem-solving mindset under pressure