Job Description
Are you looking for an evening part-time job in San Jose, CA?
We are urgently hiring a dedicated Customer Service Representative to join our growing team. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity for you.
As an Evening Support Specialist, you will be the face of our company, ensuring our clients receive top-tier assistance during our peak hours. We offer competitive pay, flexible scheduling, and a supportive work culture.
Why Join Us?
- Immediate Start: We are filling positions immediately for the upcoming shift.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Flexible Shifts: Choose from available evening shifts (e.g., 4:00 PM - 12:00 AM).
- Modern Environment: Work in a state-of-the-art facility in San Jose, CA.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Resolve complex issues and troubleshoot problems to ensure customer satisfaction.
- Accurately document customer interactions and solutions in our CRM system.
- Collaborate with the morning support team to ensure seamless handover and continuity of service.
- Identify and escalate priority issues to management when necessary.
- Maintain a deep understanding of company products and services to provide accurate information.
Qualifications
- Minimum of 1 year of experience in customer service or a related field.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Ability to work independently and efficiently during evening hours.
- Basic computer proficiency and typing skills (35+ WPM).
- Reliable, punctual, and able to commit to a consistent part-time schedule.
- High school diploma or equivalent required.