Job Description
Are you looking for a flexible evening part-time job in Tucson, AZ? We are currently urgent hiring for dedicated Customer Service Representatives to join our elite support team. If you thrive in a fast-paced environment and want to earn a competitive wage with evening shifts, we want to hear from you!
At Apex Support Solutions, we pride ourselves on delivering exceptional customer experiences. As an Evening Part-Time Representative, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and empathy.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Modern Environment: Work in a supportive, high-tech office in Tucson.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email during evening hours.
- Resolve customer issues and complaints efficiently while maintaining a positive demeanor.
- Accurately document customer interactions and account updates in the CRM system.
- Assist clients with product information, billing inquiries, and technical troubleshooting.
- Collaborate with the morning support team to ensure seamless service continuity.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Previous customer service or support experience is preferred but not mandatory.
- Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM).
- Strong typing skills and proficiency with computers.
- Excellent verbal communication and active listening skills.
- Ability to work independently with minimal supervision.