Job Description
We are urgently hiring! Do you need a flexible job that fits around your lifestyle? BrightHorizon Support Ltd is currently seeking dedicated individuals to join our evening team in London. This is a fantastic opportunity for those looking for immediate work with a supportive environment.
Role Overview:
We are looking for a reliable Evening Support Specialist to handle customer inquiries, resolve issues, and provide top-tier service during our peak evening hours. No prior experience is required; we provide full training.
Why Apply?
- Flexible shift times (e.g., 4:00 PM - 10:00 PM)
- Competitive pay: £15 - £18 per hour
- Immediate start available for the right candidates
- Supportive team culture
- Remote working options available in London
Responsibilities
- Manage a high volume of inbound customer calls and emails during evening shifts.
- Resolve customer complaints and issues efficiently with a focus on satisfaction.
- Update customer records accurately in our CRM database.
- Assist clients with product information, billing queries, and technical troubleshooting.
- Collaborate with the day-shift team to ensure seamless service handovers.
- Maintain a professional and positive demeanor at all times.
Qualifications
- Excellent verbal communication skills with a clear telephone manner.
- Reliable internet connection and a quiet workspace.
- Ability to work independently and manage time effectively.
- Basic computer literacy (Microsoft Office, Email, CRM systems).
- High school diploma or equivalent qualification.
- Willingness to work flexible evening hours.