Job Description
Join our dynamic team at Wichita Community Services and make a meaningful impact in your community! We're urgently seeking motivated Evening Part-Time Customer Service Representatives to provide exceptional support to our diverse client base. This flexible role offers competitive pay, comprehensive training, and a supportive work environment perfect for students, parents, or anyone seeking evening work-life balance.
As a key member of our service team, you'll be the face of our organization, delivering outstanding experiences that build lasting relationships. Enjoy a stable schedule with evening shifts (4 PM - 10 PM) and the opportunity to grow your career while contributing to Wichita's thriving community services sector.
Responsibilities
- Handle incoming customer inquiries via phone, email, and in-person with empathy and professionalism
- Process service requests and resolve issues efficiently using our CRM system
- Update and maintain accurate client records in our secure database
- Collaborate with team members to ensure seamless service delivery
- Contribute to continuous improvement of customer service protocols
- Assist with evening administrative tasks as needed
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or call center experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to work independently with minimal supervision
- Reliable transportation for evening shifts
- Flexibility to work occasional weekends if required