Job Description
Join our dynamic team as an Evening Customer Service Specialist and enjoy the perfect work-life balance with flexible evening shifts and weekly pay! We're seeking energetic professionals to deliver exceptional support to our clients during high-traffic evening hours. This role offers immediate start, competitive compensation, and opportunities for advancement. Located in the heart of Raleigh, our modern office provides a collaborative environment where your contributions make a real impact.
Why choose us?
- Weekly paychecks (no more waiting!)
- Evening shifts: 5 PM - 9 PM, Mon-Fri
- Comprehensive training and ongoing support
- Health benefits for part-time employees
- Free parking and public transport access
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Process transactions and update client records in real-time
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed documentation of all interactions
- Identify upsell opportunities to enhance client experience
- Adhere to strict compliance and data security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong problem-solving and multitasking abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent verbal/written communication skills
- Availability for all evening shifts (Mon-Fri 5-9 PM)
- Basic technical troubleshooting knowledge
- Positive attitude and team player mentality