Job Description
Join Louisville Community Solutions as a Part-Time Customer Service Specialist and make an immediate impact in your community! We're seeking empathetic professionals to deliver exceptional support while enjoying flexible scheduling. This role offers competitive pay, growth opportunities, and the chance to work with a mission-driven team. Perfect for students, parents, or career-changers seeking work-life balance. Apply today and start your rewarding journey!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve billing concerns and service issues with empathy and efficiency
- Update and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Process transactions and handle sensitive information securely
- Contribute to process improvement initiatives
- Represent company values in all client interactions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient with Microsoft Office Suite and CRM platforms
- Strong problem-solving and conflict resolution skills
- Excellent verbal and written communication abilities
- Ability to work flexible hours including weekends
- Valid driver's license required for occasional off-site duties
- Background check and drug screen required