Job Description
Join our dynamic team at SwiftServe Solutions as a Part-Time Customer Service Representative! We're seeking energetic individuals to deliver exceptional support to our growing client base. This immediate hire opportunity offers flexible scheduling and a competitive hourly rate, perfect for students or professionals seeking supplemental income. Enjoy a supportive environment with comprehensive training and career growth potential.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing issues and product concerns using CRM systems
- Process orders and updates while maintaining accurate documentation
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet daily performance metrics including response time and resolution rates
- Identify and escalate complex issues to senior team members
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months of customer service experience in a fast-paced environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional verbal and written communication skills
- Ability to multitask and prioritize in a dynamic setting
- Strong problem-solving and conflict resolution abilities
- Available to work 20-25 hours per week, including weekends