Job Description
Join our dynamic team as a Part-Time Customer Service Specialist and make an immediate impact! We're seeking energetic individuals to deliver exceptional service to our growing client base in Wichita. This flexible position offers competitive pay and the opportunity to gain valuable experience in a fast-paced environment. Perfect for students, retirees, or those seeking supplemental income with no long-term commitment required.
At Express Staffing Solutions, we value professionalism, efficiency, and customer satisfaction. Our Wichita team provides comprehensive training and a supportive atmosphere to help you succeed from day one. Enjoy immediate start dates and consistent scheduling that fits your lifestyle.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and service requests using our proprietary CRM system
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Collaborate with team members to ensure seamless service delivery
- Document all interactions accurately in our customer database
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or call center experience
- Strong communication skills with clear, professional phone etiquette
- Proficiency with Microsoft Office Suite and ability to learn new software quickly
- Ability to multitask and prioritize in a fast-paced environment
- Reliable transportation to our Wichita location
- Flexible availability including evenings and weekends
- Positive attitude with problem-solving mindset