Job Description
Join our dynamic team at Apex Solutions Group as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support to our growing client base in Raleigh. This immediate hire opportunity offers flexible scheduling and a collaborative environment where your skills make a real impact. If you're passionate about problem-solving and thrive in fast-paced settings, apply today and start your journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve service issues using CRM tools while maintaining high customer satisfaction scores
- Process transactions and update account information accurately
- Collaborate with team members to escalate complex issues and maintain service quality
- Document all interactions and maintain detailed case notes in our system
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months of customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and active listening skills
- Ability to multitask and prioritize tasks under pressure
- Strong problem-solving abilities with attention to detail
- Flexibility to work evenings and weekends as needed
- Reliable transportation to our downtown Raleigh location