Job Description
Join our award-winning team at Pacific Coast Solutions as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional client experiences in our fast-paced downtown San Diego office. This is an immediate hire opportunity with flexible scheduling options. If you're passionate about problem-solving and thrive in collaborative environments, we want to meet you!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot product problems
- Process orders and manage customer accounts efficiently
- Collaborate with team members to maintain service excellence
- Document interactions in CRM systems with precision
- Identify upsell opportunities to enhance client satisfaction
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient with Microsoft Office and CRM software
- Exceptional verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available to work evenings and weekends (flexible)
- Positive attitude and team-oriented mindset