Job Description
Join our dynamic team at Phoenix Solutions Group as a Part-Time Customer Service Specialist and start working immediately! We're seeking energetic individuals to deliver exceptional client experiences in our fast-paced Phoenix office. This flexible role offers competitive pay and the opportunity to grow your career while making a real impact.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues efficiently using CRM systems
- Process transactions and maintain accurate client records
- Collaborate with support teams to escalate complex cases
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing product training sessions
- Maintain organized documentation of client interactions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Microsoft Office and CRM software
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- Detail-oriented with data entry accuracy
- Valid Arizona driver's license (for occasional site visits)
- Background check required post-hire