Job Description
Are you ready to jumpstart your career immediately?
Detroit Connect Solutions is seeking a dedicated Part-Time Customer Service Representative to join our growing team. We pride ourselves on providing top-tier service and offer a competitive hourly wage, flexible scheduling, and a modern work environment in the heart of Detroit.
Why Apply?
- Immediate Start: Onboarding starts within 48 hours of hire.
- Flexible Schedule: Choose shifts that fit your lifestyle (Morning, Afternoon, Evening).
- Modern Culture: Join a diverse, collaborative team committed to excellence.
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
We are looking for individuals who are passionate about helping others and thrive in a fast-paced environment. If you are ready to make an impact in Detroit, apply today!
Responsibilities
- Handle Customer Inquiries: Respond to incoming calls, emails, and chat messages professionally and efficiently.
- Resolve Issues: Troubleshoot customer concerns and provide accurate solutions to ensure satisfaction.
- Data Management: Maintain accurate records of customer interactions and transactions in our CRM system.
- Process Orders: Assist with order processing, returns, and exchanges with a high degree of accuracy.
- Upsell & Cross-sell: Identify opportunities to recommend additional products or services to customers.
- Team Collaboration: Communicate effectively with team members and supervisors to ensure seamless operations.
Qualifications
- Communication Skills: Excellent verbal and written communication skills with a focus on customer engagement.
- Computer Proficiency: Basic to intermediate computer skills; familiarity with CRM software is a plus.
- Problem Solving: Ability to think critically and resolve complex issues under pressure.
- Reliability: Punctual, dependable, and able to work scheduled shifts without issue.
- High School Diploma: Minimum educational requirement; GED accepted.
- Customer Focus: A genuine desire to help people and provide exceptional service experiences.