Job Description
Join our award-winning team at Coastal Connect Solutions as a Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional client experiences in our vibrant Virginia Beach headquarters. This flexible role offers competitive pay, comprehensive training, and opportunities for advancement in a dynamic coastal environment. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Handle 30+ customer inquiries daily via phone, email, and chat
- Resolve billing and service issues with 95%+ first-contact resolution
- Process transactions and maintain accurate client records
- Collaborate with cross-functional teams to optimize service workflows
- Identify upsell opportunities and contribute to quarterly goals
- Participate in weekly performance improvement sessions
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or retail experience
- Proficiency with CRM software (Salesforce knowledge a plus)
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Valid Virginia driver's license for occasional off-site visits