Job Description
Join our award-winning customer experience team at Global Retail Solutions! We're seeking energetic Part-Time Customer Service Specialists to deliver exceptional support to our growing client base in the Columbus area. This flexible role offers 20-25 hours per week with competitive pay and a supportive team environment. Perfect for students, professionals seeking work-life balance, or those entering the customer service field.
As a key member of our support hub, you'll handle inquiries via phone, email, and chat while maintaining our industry-leading satisfaction metrics. We provide comprehensive training and career development opportunities for top performers. Enjoy free parking, employee discounts, and a modern workspace in the heart of Columbus.
Responsibilities
- Respond to customer inquiries via multiple channels with professionalism and empathy
- Resolve product/service issues using CRM systems and knowledge bases
- Process orders, returns, and exchanges accurately
- Collaborate with sales and logistics teams for complex resolution
- Maintain detailed case documentation in Salesforce
- Identify upsell opportunities during customer interactions
- Contribute to weekly performance improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong communication and problem-solving abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including weekends
- Basic knowledge of Microsoft Office Suite
- Positive attitude under pressure with conflict resolution skills
- Reliable transportation to our downtown Columbus location