Job Description
Join Fresno Community Connect as a Part-Time Customer Service Specialist and become the heart of our vibrant local service ecosystem! We're seeking passionate individuals to deliver exceptional experiences to our diverse community members. This flexible role offers the perfect opportunity to make a meaningful impact while maintaining work-life balance. Enjoy competitive pay, comprehensive training, and a supportive team environment dedicated to Fresno's growth.
Responsibilities
- Deliver exceptional in-person and phone customer support with empathy and professionalism
- Resolve inquiries efficiently using our integrated CRM system and knowledge base
- Process transactions accurately while maintaining financial compliance standards
- Collaborate with cross-functional teams to enhance service delivery
- Contribute to community outreach initiatives and local partnership programs
- Maintain organized documentation of customer interactions and resolutions
- Participate in weekly training sessions to develop new skills
Qualifications
- High school diploma or equivalent with 1+ years customer service experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional communication skills in English and Spanish (bilingual preferred)
- Strong problem-solving abilities with attention to detail
- Flexible availability including evenings and weekends
- Valid California driver's license (for occasional off-site events)
- Ability to stand for extended periods and lift 25 lbs