Job Description
Join our dynamic team at Nexus Solutions as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional client experiences in our Indianapolis headquarters. This flexible role offers 20-25 hours weekly with competitive pay and growth opportunities. Perfect for students or professionals seeking supplemental income while making meaningful impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and technical issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Identify upsell opportunities and contribute to revenue goals
- Maintain detailed knowledge of products/services
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong conflict resolution and communication skills
- Proficient in CRM software (Salesforce experience a plus)
- Ability to work evenings/weekends as needed
- Excellent time management and multitasking abilities
- Positive attitude with problem-solving mindset