Job Description
Are you seeking evening part time jobs in Texas that offer weekly pay and a healthy work-life balance? Apex Support Solutions is looking for a dedicated Customer Support Specialist to join our dynamic team in Austin.
As a key member of our support team, you will handle client inquiries, troubleshoot technical issues, and ensure our users have a seamless experience. We offer a modern, collaborative environment where your contributions matter, backed by a schedule designed to fit your lifestyle.
Why You'll Love Working Here
- Weekly Payroll: Get paid every Friday with no waiting periods.
- Flexible Scheduling: Choose from shifts between 4:00 PM and 1:00 AM.
- Professional Growth: Opportunities for advancement within the tech sector.
- Remote-First Culture: Work from home with the support of a global team.
Responsibilities
- Provide exceptional technical support via chat, email, and phone during evening hours.
- Diagnose and resolve hardware and software issues for clients in a timely manner.
- Maintain accurate and detailed records of all support interactions and ticket statuses.
- Collaborate with senior technical staff to escalate and resolve complex issues.
- Assist in the development of standard operating procedures for customer support.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field is a plus.
- Previous experience in customer service or technical support is preferred.
- Strong problem-solving skills and attention to detail.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently and manage time effectively during shifts.