Job Description
Join our dynamic team as an Evening Part-Time Customer Service Representative in Manchester! We're urgently hiring motivated individuals to deliver exceptional customer experiences during evening hours. This flexible role offers competitive pay, a supportive work environment, and opportunities for growth. If you're passionate about helping others and thrive in fast-paced settings, apply now to secure your spot!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Process orders and update customer records accurately
- Collaborate with team members to ensure seamless service
- Meet performance targets for response time and resolution
- Adhere to company policies and data security protocols
- Document interactions and identify improvement opportunities
Qualifications
- Previous customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Proficient in basic computer applications
- Strong attention to detail and accuracy
- Reliable and punctual with evening shift availability
- Positive attitude and team-oriented mindset