Job Description
Join a Dynamic Team in San Jose, CA
Apex Digital Systems is seeking a highly skilled Senior IT Support Engineer to join our growing team. We are looking for a dedicated professional who thrives in a fast-paced environment and is available for our critical Evening and Weekend shifts. This role is essential for maintaining our 24/7 operational excellence and ensuring seamless service delivery to our clients across the United States.
In this position, you will be the first point of contact for technical escalations during off-peak hours. You will leverage your expertise to resolve complex infrastructure issues, manage server maintenance, and support our remote workforce. If you are looking for a challenging opportunity with competitive benefits and the flexibility of evening shifts, we want to hear from you.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues during evening and weekend shifts.
- Monitor system health and performance using remote monitoring tools to proactively identify and resolve critical incidents.
- Perform scheduled server maintenance, patch management, and security updates outside of standard business hours.
- Conduct on-site hardware installations and repairs for corporate office locations.
- Document all technical procedures, incident reports, and resolutions in our knowledge management system.
- Collaborate with the engineering team to implement infrastructure improvements and optimize system reliability.
- Mentor junior staff members and provide guidance on complex technical scenarios.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (Bachelor's preferred).
- Minimum of 4 years of experience in IT Support, Help Desk, or Systems Administration.
- Proven experience working in 24/7 operational environments with Evening and Weekend shift availability.
- Strong knowledge of Windows Server, Active Directory, and common network protocols.
- Proficiency with remote access tools, ticketing systems (e.g., ServiceNow), and monitoring software.
- Excellent problem-solving skills and the ability to work independently with minimal supervision.
- Strong verbal and written communication skills for technical documentation and client interaction.