Job Description
Are you ready to redefine your work-life balance? Apex Digital Solutions is seeking a dedicated Weekend Part-Time Tech Support Specialist to join our elite team in Nashville, TN. We are looking for driven individuals who want to secure an Immediate Hire position with flexible scheduling.
We offer a dynamic environment where your skills are valued. If you are looking for Evening/Weekend Shifts that fit your lifestyle, this is your chance to shine. Enjoy the freedom of part-time work while making a significant impact on our client's success and satisfaction.
Responsibilities
- Provide top-tier technical support to customers via phone and email during evening and weekend shifts.
- Diagnose and troubleshoot hardware and software issues efficiently with minimal supervision.
- Document all support interactions, resolutions, and customer feedback in the CRM system.
- Collaborate with the on-site team to ensure seamless service continuity during peak weekend hours.
- Maintain a professional, empathetic, and patient demeanor with all clients.
- Escalate complex technical issues to senior engineers while keeping customers informed.
- Stay updated on product knowledge and software updates to provide accurate guidance.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field is a plus.
- Previous experience in customer service or technical support is preferred but not required for top candidates.
- Strong problem-solving skills and the ability to think critically under pressure.
- Must be available to work weekends (Saturday/Sunday) and specific evening hours.
- Excellent verbal and written communication skills with a friendly phone voice.
- Basic proficiency with Microsoft Office Suite and remote support tools.
- Reliable internet connection and a quiet workspace are required for remote support options.