Job Description
Are you a problem solver looking for flexible hours?
We are a leading remote support provider seeking dedicated professionals in San Antonio, TX to join our evening and weekend support teams. We offer a competitive compensation package, comprehensive benefits, and the ability to work from the comfort of your home.
As a Technical Support Specialist, you will be the first line of defense for our clients, ensuring seamless technical operations during off-peak hours. This role requires a high degree of autonomy, technical aptitude, and exceptional customer service skills.
Why Join Us?
- Flexible Scheduling: Enjoy the work-life balance of evening and weekend shifts.
- Remote-First Culture: Work from anywhere in the United States.
- Competitive Pay: Earn between $24.00 - $32.00 per hour based on experience.
- Benefits Package: Medical, dental, vision, and 401(k) matching.
Responsibilities
- Troubleshoot Complex Issues: Diagnose and resolve technical hardware and software problems for clients via phone and remote desktop tools.
- Manage Tickets: Log and prioritize support tickets in the CRM system, ensuring all SLAs are met during high-volume periods.
- Client Communication: Maintain a professional and empathetic tone when assisting users with varying technical proficiency levels.
- Documentation: Create detailed step-by-step guides for common technical issues to improve future support efficiency.
- Shift Coverage: Be available to work rotating shifts, including evenings and weekends to ensure 24/7 coverage.
- Collaboration: Work closely with the engineering team to escalate complex bugs and report system anomalies.
Qualifications
- Experience: Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Availability: Must be willing to work flexible hours, specifically evenings and weekends.
- Technical Skills: Proficient in Windows and macOS environments; familiarity with networking concepts (TCP/IP, DNS) is a plus.
- Communication: Excellent verbal and written communication skills with a focus on clarity and professionalism.
- Tools: Comfortable using remote support software (e.g., TeamViewer, LogMeIn) and ticketing systems.
- Education: High school diploma or equivalent required; Associate's degree in IT or related field preferred.