Job Description
Join Atlanta Connect Global as a Remote Part-Time Customer Specialist and transform your career with flexibility and growth. We're seeking passionate individuals to deliver exceptional customer experiences from the comfort of your UK home office. This role offers the perfect blend of work-life balance while connecting you with global opportunities.
Why Choose Us?
- Competitive hourly rates with performance bonuses
- Flexible 20-25 hour/week schedule
- Comprehensive virtual training and ongoing support
- Career advancement pathways to full-time roles
- Collaborative remote team culture with regular virtual meetups
Be part of a company that values your expertise while respecting your time. Apply today to start your journey with Atlanta Connect Global!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using CRM systems and internal resources
- Update and maintain accurate customer records in our database
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics for response time and resolution rates
- Identify and escalate complex issues requiring senior intervention
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience in a remote or hybrid setting
- Exceptional written and verbal communication skills in English
- Proficiency with CRM software (Salesforce or HubSpot preferred)
- Strong problem-solving abilities with a customer-first mindset
- Reliable high-speed internet and quiet home office environment
- Ability to work independently while collaborating effectively
- High school diploma or equivalent; relevant certifications a plus