Job Description
Join ApexConnect Solutions as a Remote Evening/Weekend Customer Specialist and become part of a dynamic team supporting Fortune 500 clients! We're urgently seeking tech-savvy individuals for flexible night shifts (6 PM - 2 AM EST) with weekend availability. Enjoy premium remote work benefits including:
- Competitive hourly rates + performance bonuses
- Full equipment stipend (laptop, headset, ergonomic chair)
- Comprehensive health/vision/dental insurance
- 401(k) with 4% company match
- 2 weeks paid PTO + 8 company holidays
Perfect for students, parents, or anyone seeking work-life balance without sacrificing career growth. Our award-winning training program ensures rapid skill development while supporting Atlanta's thriving remote workforce.
Responsibilities
- Deliver exceptional customer support via chat/email/phone during evening/weekend shifts
- Resolve technical issues for enterprise software clients with 95%+ satisfaction rate
- Document cases accurately in Salesforce while maintaining SLA compliance
- Collaborate with global teams using Asana and Slack for seamless handoffs
- Identify upsell opportunities during client interactions
- Complete monthly certification training for new product launches
- Participate in quarterly virtual team-building events
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or tech support experience
- Reliable high-speed internet connection (minimum 50 Mbps)
- Availability for 20-30 hours/week (evenings + weekends)
- Proficiency in CRM platforms (Salesforce/Zendesk)
- Type 45+ WPM with 98% accuracy
- Fluent English with clear communication skills
- Home office space free from distractions