Job Description
Welcome to Metro Support Center, where we are committed to excellence in customer care. We are currently hiring immediately for a Part-Time Customer Service Representative to join our dynamic team in Detroit, MI. If you are a proactive individual looking for a flexible schedule with competitive pay, we want to hear from you.
In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved with efficiency and a smile. We offer a collaborative work environment, opportunities for professional growth, and the chance to make a real impact in your community.
Responsibilities
- Greet customers warmly and professionally upon arrival or via phone/email to ensure a welcoming experience.
- Handle customer inquiries, complaints, and requests with patience and accuracy.
- Process transactions, returns, and exchanges using Point of Sale (POS) systems efficiently.
- Maintain a clean, organized, and safe work environment to uphold company standards.
- Collaborate with team members to resolve complex issues and improve service processes.
- Upsell products or services when appropriate to meet sales targets.
Qualifications
- High school diploma or GED required; prior customer service experience is a plus.
- Strong verbal and written communication skills with a friendly demeanor.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to stand for extended periods and lift light objects (up to 25 lbs).
- Reliable transportation and availability to work weekends and evenings.
- Must pass a background check and drug screening.