Job Description
Join our dynamic Albuquerque team as a Part-Time Customer Service Specialist! Southwest Support Solutions is hiring motivated individuals to deliver exceptional client experiences in a flexible, fast-paced environment. Perfect for students or professionals seeking work-life balance, this role offers competitive pay and growth opportunities within a supportive company culture. Enjoy our modern downtown office, comprehensive training, and the satisfaction of making a real impact on our community.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues for clients using our proprietary CRM software
- Process transactions and maintain accurate customer records
- Collaborate with team members to escalate complex cases effectively
- Contribute to process improvement initiatives to enhance service quality
- Participate in bi-weekly training sessions to expand product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in a professional setting
- Strong verbal/written communication skills in English
- Proficient with Microsoft Office Suite and CRM platforms
- Ability to work independently with minimal supervision
- Flexible schedule including evenings and weekends
- Valid New Mexico driver's license (for occasional off-site duties)