Job Description
Are you a problem-solver with a passion for helping others? TechNova Solutions is seeking a dynamic Part-Time Customer Support Specialist to join our vibrant team in Atlanta. We pride ourselves on delivering world-class service and are looking for someone who embodies our core values of integrity, empathy, and excellence.
In this role, you will be the voice and face of our brand, ensuring our clients receive the support they need to succeed. Whether it's troubleshooting technical issues or answering product questions, your contributions will directly impact our customer satisfaction scores and company growth.
Why Join Us?
- Flexible Schedule: Enjoy a work-life balance that fits your lifestyle.
- Growth Opportunities: Clear pathways for career advancement within the organization.
- Modern Environment: Work in a state-of-the-art office in the heart of downtown Atlanta.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Troubleshoot and resolve technical issues or product concerns while maintaining a positive customer demeanor.
- Document all interactions and resolutions accurately in our CRM database.
- Collaborate with the product and engineering teams to escalate complex issues and provide feedback.
- Proactively identify opportunities to improve our support processes and documentation.
- Meet and exceed daily and weekly performance metrics regarding response time and resolution rates.
Qualifications
- High school diploma or equivalent required; Associate’s degree or relevant certification is a plus.
- 1+ years of experience in customer service, technical support, or a related field.
- Strong verbal and written communication skills with the ability to explain complex concepts simply.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work independently as well as part of a collaborative team environment.
- Must be available to work a part-time schedule, including some weekends or evenings.