Job Description
Are you looking for part-time jobs or a stable full-time job in Texas? Apex Tech Solutions is expanding our support team and is seeking a dedicated Remote Customer Support Specialist to join our dynamic workforce. We offer a flexible work environment, competitive pay, and opportunities for growth within the Lone Star State.
In this role, you will serve as the primary point of contact for our clients, ensuring exceptional service and resolving technical inquiries efficiently. Whether you are seeking a part-time schedule or a full-time career path, we provide the training and resources you need to succeed.
Why Join Us?
- Competitive Pay: Earn between $22.00 and $35.00 per hour based on experience.
- Flexible Schedules: We accommodate both part-time and full-time applicants.
- Remote Work: Work from the comfort of your home in Texas.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Provide accurate technical support and troubleshooting for our software products.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with the engineering team to escalate complex issues.
- Maintain a high level of product knowledge to assist customers effectively.
- Adhere to company policies and performance metrics.
Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- Proven experience in customer service or technical support.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote setting.
- Proficiency with Microsoft Office Suite and CRM software.
- Reliable high-speed internet connection.