Job Description
Join our award-winning team as a Remote Customer Success Specialist and transform how businesses connect with their clients. We're seeking dynamic individuals to deliver exceptional support while enjoying flexible work arrangements. This role offers hybrid flexibility with opportunities for full-time progression based on performance. Ideal for candidates in North Carolina seeking UK-based remote roles with competitive compensation and growth potential.
What We Offer:
• Competitive salary with performance bonuses
• Flexible hours (25-40 hours/week)
• Full equipment stipend
• Professional development budget
• Global team collaboration opportunities
Responsibilities
- Manage client portfolios through proactive communication and relationship building
- Resolve complex customer inquiries via email, chat, and video calls
- Collaborate with UK/EU teams to ensure seamless service delivery
- Analyze customer feedback to identify improvement opportunities
- Develop personalized success plans for key accounts
- Track and report on KPIs using Salesforce and HubSpot
- Conduct quarterly business reviews with North Carolina-based clients
Qualifications
- 3+ years in customer success, support, or account management
- Experience with CRM platforms (Salesforce/HubSpot)
- Exceptional written and verbal communication skills
- Ability to work across time zones (GMT-5 to GMT+1)
- Proven problem-solving and conflict resolution abilities
- Self-motivated with strong time management skills
- UK work authorization or willingness to obtain
- Experience with remote team collaboration tools