Job Description
Join Detroit Connect Solutions as a Remote Customer Service Specialist and enjoy the freedom of working from home with a flexible schedule designed around your life. We're seeking empathetic professionals to deliver exceptional support to our diverse client base across the automotive, healthcare, and retail sectors. As a key member of our virtual team, you'll represent Detroit's premier service provider while gaining valuable experience in a supportive, growth-oriented environment. Immediate openings available with full training provided.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with internal teams to resolve complex issues and escalate when necessary
- Meet performance metrics including response times and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Exceptional communication skills with clear articulation
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving abilities and patience under pressure
- Reliable high-speed internet and quiet home office setup
- Availability to work evenings/weekends as needed (flexible scheduling)