Job Description
Join our dynamic team at CityCall Solutions! We're urgently seeking enthusiastic Evening Customer Service Specialists to deliver exceptional support to our clients. This flexible part-time role offers competitive pay and training, perfect for students or professionals seeking evening work in Long Beach. Be the voice of our brand while building valuable communication skills in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone and email
- Resolve technical issues and product questions efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service delivery
- Adhere to company protocols and confidentiality standards
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong verbal communication skills
- Ability to work independently in evening shifts (4 PM - 10 PM)
- Basic computer proficiency and typing skills
- Problem-solving mindset with attention to detail
- Reliable transportation to our Long Beach location