Job Description
Join our dynamic team at Apex Solutions Group as an Evening Part-Time Customer Service Representative! We're urgently hiring motivated individuals in Charlotte, NC to deliver exceptional customer experiences during evening hours. This role offers competitive compensation and flexible scheduling perfect for students, parents, or professionals seeking evening work.
What We Offer:
- Hourly pay ranging from $18-$22
- Evening shifts (4:00 PM - 9:00 PM)
- Comprehensive training program
- Opportunities for advancement
- Positive team environment
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and transactions accurately
- Document customer interactions and maintain detailed records
- Collaborate with team members to ensure seamless service
- Meet performance metrics for response time and resolution
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Proficiency with CRM software and MS Office Suite
- Availability to work evenings and weekends
- Positive attitude and customer-focused mindset