Job Description
Join MetroConnect Solutions as an Evening Customer Service Specialist and be part of our dynamic team supporting clients across Texas! We're urgently hiring motivated individuals to deliver exceptional service during our peak evening hours. This flexible part-time role offers competitive pay and opportunities for growth in a supportive environment. If you thrive in fast-paced settings and excel at problem-solving, apply today to start immediately!
Responsibilities
- Handle high-volume inbound/outbound customer calls and digital communications during evening shifts
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for call resolution and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Support team initiatives to improve service efficiency
Qualifications
- Minimum 1 year customer service experience in call center or retail environment
- Exceptional verbal communication and active listening skills
- Ability to multitask effectively in high-pressure situations
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Flexible availability for evening shifts (4 PM - 12 PM)
- High school diploma or equivalent required
- Basic typing skills (35+ WPM)