Job Description
Join our dynamic team at Nashville Connect Solutions as an Evening Customer Service Specialist! We're urgently seeking friendly, tech-savvy individuals to deliver exceptional customer experiences during our peak evening hours (4 PM - 11 PM). This flexible part-time role is perfect for students, parents, or anyone seeking a rewarding evening schedule in Nashville's vibrant service sector.
As a key member of our support team, you'll resolve inquiries, troubleshoot issues, and maintain high satisfaction metrics. Enjoy competitive pay, comprehensive training, and a supportive work environment with opportunities for advancement. Apply today to start your journey with us!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing questions, and service disruptions efficiently
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including response time and customer satisfaction scores
- Contribute to process improvements and knowledge base documentation
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service or call center experience preferred
- Strong problem-solving skills with ability to multitask in fast-paced environments
- Proficient in Microsoft Office Suite and CRM platforms
- Excellent verbal/written communication skills and active listening abilities
- Available to work flexible evening shifts (4 PM - 11 PM), weekends as needed
- Reliable transportation to our downtown Nashville location