Job Description
Join TechSolutions Inc. as a Remote Customer Service Associate and become part of a dynamic team supporting innovative tech solutions. This flexible part-time opportunity (20-25 hours/week) is perfect for students seeking work-life balance while gaining valuable experience in customer engagement. Enjoy the freedom of remote work with no commute, competitive compensation, and a supportive culture that prioritizes growth. We provide comprehensive training and flexible scheduling around your academic commitments.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities and contribute to customer satisfaction metrics
- Participate in weekly team meetings and training sessions
- Adhere to SLAs while maintaining high-resolution rates
Qualifications
- Currently enrolled in college or recent graduate preferred
- 1+ years customer service experience or relevant internship
- Proficient in Microsoft Office and CRM platforms (Salesforce a plus)
- Excellent written and verbal communication skills
- Ability to work independently in a remote environment
- Strong problem-solving and multitasking abilities
- Available for flexible shifts including evenings/weekends