Job Description
Join our dynamic team as an Evening Customer Service Specialist! ConnectSolutions Inc. is urgently seeking enthusiastic individuals to provide exceptional support during our peak evening hours (4 PM - 10 PM). This is a fantastic opportunity for students, parents, or anyone seeking flexible evening work with competitive pay and growth potential. Enjoy a supportive environment where your contribution directly impacts customer satisfaction and team success. Immediate start available!
Responsibilities
- Deliver outstanding customer support via phone, email, and live chat
- Resolve inquiries, complaints, and technical issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with day-team to ensure seamless service continuity
- Meet/exceed customer satisfaction and resolution targets
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students welcome)
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with MS Office suite
- Reliable transportation to downtown Chicago location
- Availability for 4 PM - 10 PM shifts (minimum 20 hrs/week)