Job Description
Join our dynamic team at Arlington Community Services as an Evening Customer Service Representative! We're urgently seeking passionate individuals to deliver exceptional support to our clients during evening hours. This flexible part-time role offers competitive pay, a supportive environment, and the opportunity to make a real impact. If you thrive in fast-paced settings and value work-life balance, this is your chance to grow with us. Apply today and become part of Arlington's premier service provider!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening shifts (4 PM - 10 PM)
- Resolve billing issues, account concerns, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with daytime teams to ensure seamless customer experience
- Identify upsell opportunities for service enhancements
- Meet/exceed performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or call center experience
- Strong verbal/written communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Flexible schedule availability (including weekends as needed)
- Positive attitude and commitment to exceptional service