Job Description
Join our dynamic team as a Part-Time Evening Customer Service Specialist at Baltimore Community Services. Enjoy flexible evening shifts while making a meaningful impact in your community. We offer competitive pay, comprehensive training, and a supportive work environment. Perfect for students, parents, or anyone seeking a rewarding evening opportunity in the heart of Baltimore.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening hours (4 PM - 10 PM)
- Resolve inquiries efficiently while maintaining high satisfaction metrics
- Process transactions and update customer records in CRM systems
- Collaborate with day teams to ensure seamless service continuity
- Identify opportunities for process improvements and suggest solutions
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months of customer service or call center experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced evening environment
- Basic proficiency with Microsoft Office and CRM software
- Reliable transportation and evening availability (4 PM - 10 PM)
- Positive attitude with a service-oriented mindset