Job Description
Join ConnectPro Solutions as a Part-Time Remote Customer Specialist and start working immediately in Wichita! We're seeking energetic professionals to deliver exceptional service during evening and weekend shifts with full remote flexibility. Perfect for students, parents, or anyone seeking work-life balance. No commute required – work from anywhere in Kansas while supporting our growing client base. Training provided. Apply today and start earning tomorrow!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues for software and digital products
- Process orders and update customer accounts in real-time
- Document interactions and maintain accurate case records
- Collaborate with team members to escalate complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
Qualifications
- High school diploma or equivalent; college students encouraged
- 6+ months customer service or support experience preferred
- Strong written and verbal communication skills
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Flexible availability for evenings (5 PM - 10 PM) and weekends
- Basic proficiency with Microsoft Office and CRM software