Job Description
Join ConnectCare Solutions as a Part-Time Remote Customer Specialist and enjoy the flexibility of evening and weekend shifts with weekly pay! We're seeking passionate individuals to deliver exceptional support to our clients while working from the comfort of your home. This role offers the perfect work-life balance for students, parents, or anyone seeking supplemental income with a reputable healthcare technology company.
As a key member of our virtual support team, you'll handle inquiries via phone, email, and chat while resolving issues efficiently. Our comprehensive training program ensures you'll succeed from day one. Weekly direct deposits and a supportive remote environment make this opportunity stand out in Oklahoma's job market.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during assigned evening/weekend shifts
- Resolve client inquiries regarding healthcare services and billing with empathy and accuracy
- Document interactions and update case histories in CRM systems
- Collaborate with internal teams to resolve complex issues
- Maintain strict confidentiality of patient and client information
- Meet performance metrics for response time and resolution rates
- Participate in weekly virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience (remote experience a plus)
- Strong typing skills (40+ WPM) and computer proficiency
- Reliable high-speed internet and quiet home office space
- Excellent verbal communication and problem-solving abilities
- Ability to work independently with minimal supervision
- Flexible schedule availability for evenings (4 PM - 12 AM) and weekends
- Basic knowledge of healthcare terminology (training provided)