Job Description
Join NexGen Solutions' dynamic remote team as a Part-Time Customer Specialist! We're urgently seeking tech-savvy students in Washington DC to deliver exceptional support experiences. Enjoy flexible scheduling, competitive pay, and career growth opportunities while making an impact. Perfect for balancing academics with professional development in a fast-paced digital environment.
Responsibilities
- Resolve customer inquiries via chat, email, and phone with 95% satisfaction rate
- Manage CRM systems and document all interactions accurately
- Collaborate with cross-functional teams to resolve complex issues
- Identify process improvement opportunities for client experience
- Maintain detailed knowledge of product features and services
- Support marketing campaigns through customer feedback collection
- Train peers on new tools and best practices
Qualifications
- Currently enrolled in any accredited Washington DC institution
- Proficient in Microsoft Office and CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to work 20-25 hours/week across flexible shifts
- Previous customer service experience preferred but not required
- Strong problem-solving and multitasking abilities
- Reliable high-speed internet connection
- Must complete background check and drug screening