Job Description
Join Fort Worth Innovations Ltd as a Part-Time Remote Customer Specialist and become an integral part of our award-winning support team based in Fort Worth, TX. We're seeking passionate individuals to deliver exceptional customer experiences from the comfort of your UK home office. This flexible opportunity offers competitive compensation and the chance to support innovative solutions while maintaining work-life balance.
What We Offer:
- Competitive hourly rate of £15-£20
- Flexible 20-25 hour weekly schedule
- Full remote work with UK-based team
- Comprehensive training and development
- Health and wellness stipend
Responsibilities
- Handle customer inquiries via phone, email, and chat support
- Resolve technical issues and product-related concerns
- Process orders and returns with precision
- Update CRM systems and maintain customer records
- Collaborate with Fort Worth-based teams for seamless service
- Meet performance metrics for resolution times
- Identify and escalate complex issues appropriately
Qualifications
- Previous customer service experience required
- Exceptional verbal and written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving abilities
- Must be legally authorized to work in the UK
- Reliable high-speed internet connection
- Ability to work independently and manage time
- Availability for weekend shifts (1-2 days)