Job Description
Are you a night owl looking for a rewarding career? Apex Night Operations is seeking a dedicated Part-Time Customer Support Specialist to join our dynamic team in Houston, TX. We offer a flexible night shift schedule, a competitive hourly rate, and a collaborative work environment.
As a night shift specialist, you will be the first point of contact for our valued clients, ensuring seamless operations during our peak hours. We value reliability, empathy, and a proactive approach to problem-solving.
Responsibilities
- Manage high-volume incoming inquiries via phone, email, and chat during night hours.
- Resolve technical issues and billing questions with patience and accuracy.
- Document all customer interactions and solutions in our CRM system.
- Collaborate with the day shift team to ensure continuity of service.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- 1-2 years of experience in customer support or technical assistance.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Strong problem-solving skills and attention to detail.