Job Description
Join Our Elite Night Shift Team in San Jose
Are you a night owl looking for a rewarding career with flexibility? Apex Global Support is currently seeking a dedicated Part-Time Customer Support Specialist to join our high-performing team in San Jose, CA. We pride ourselves on delivering top-tier service to our clients, and we need someone with a sharp mind and a friendly voice to help us maintain our standards during the evening hours.
In this role, you will be the bridge between our clients and our technical solutions. You will handle inquiries, troubleshoot issues, and ensure our customers leave the conversation satisfied. We offer a competitive hourly rate, a dynamic work environment, and the opportunity to grow your career in the tech industry.
Why You'll Love Working With Us
- Flexible Scheduling: Perfect for students or those with a second shift lifestyle.
- Modern Tools: Work with the latest CRM and communication software.
- Professional Growth: Clear pathways for advancement within the company.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat during evening hours.
- Troubleshoot and resolve technical issues related to our products with patience and accuracy.
- Document all customer interactions and resolutions in our internal database (CRM) to ensure continuity.
- Collaborate with the day-shift team to hand over critical tickets and ensure seamless operations.
- Adhere to all company policies, security protocols, and quality assurance standards.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or GED required; associate or bachelor’s degree preferred.
- Minimum of 1 year of experience in customer service or technical support.
- Strong verbal and written communication skills with a professional tone.
- Ability to work independently with minimal supervision during the night shift.
- Basic computer proficiency and typing speed of 40+ WPM.
- Reliable transportation and willingness to work weekends and holidays as needed.