Job Description
Join FlexiCare Solutions as an Evening Part-Time Customer Service Specialist and enjoy the perfect work-life balance! We're seeking empathetic professionals to support our clients during evening hours with flexible scheduling options. This remote-friendly role offers competitive compensation, growth opportunities, and a supportive team environment. Ideal for students, parents, or anyone seeking a rewarding career with adaptable hours.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening shifts (4 PM - 12 AM)
- Resolve technical issues and provide product support using CRM systems
- Document interactions accurately in customer databases
- Collaborate with day-team specialists for seamless handoffs
- Meet/exceed customer satisfaction and performance metrics
- Participate in ongoing training to enhance service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or support experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work independently with minimal supervision
- Reliable high-speed internet for remote work
- Flexibility to work weekends as needed