Job Description
Join our dynamic team at Omaha Community Solutions and transform your evenings into rewarding opportunities! We're seeking passionate Part-Time Evening Customer Service Specialists to deliver exceptional experiences while maintaining flexible schedules. Perfect for students, parents, or professionals seeking work-life balance.
Enjoy competitive pay, comprehensive training, and a supportive culture where your contributions matter. No nights or weekends required – just 20-25 hours per week with consistent evening shifts. Advance your career in customer service while enjoying Omaha's vibrant evening lifestyle.
Responsibilities
- Handle inbound customer inquiries via phone and digital channels with empathy and professionalism
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately and maintain detailed case records
- Collaborate with support teams to ensure seamless issue resolution
- Meet performance metrics for customer satisfaction (CSAT) and first-contact resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Flexible schedule availability (evenings 4 PM - 10 PM)
- Strong problem-solving and conflict resolution abilities