Job Description
Are you a night owl looking for a rewarding career opportunity? Apex Support Solutions is seeking dedicated individuals to join our elite team in Jacksonville, FL. We offer competitive pay, flexible scheduling, and a supportive work environment for our night shift operations.
In this role, you will be the first point of contact for our clients, ensuring their technical issues are resolved efficiently while maintaining high customer satisfaction standards. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you.
Responsibilities
- Monitor and respond to incoming customer inquiries and support tickets via phone, email, and chat during night hours.
- Identify and troubleshoot technical issues, providing step-by-step solutions to resolve customer problems.
- Document all interactions and resolutions accurately in the CRM system.
- Collaborate with the day shift team to ensure seamless continuity of support and information transfer.
- Escalate complex or unresolved issues to senior support staff promptly.
- Maintain a high level of professionalism and patience when handling high-volume interactions.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or technical support experience preferred.
- Ability to work independently and manage time effectively during night shifts.
- Excellent verbal and written communication skills.
- Reliable transportation is required.
- Basic computer proficiency and typing skills.